Frequently Asked Questions

  • Q: Can I exchange my item?
    A: Unfortunately, we do not accept exchanges at this time. If you wish to exchange an item, you must return the item by following the Return Instructions on the packing slip and re-order a new item at You may re-order a new item at any time. If you wish to return an item, please ship the package to the following address:
    Nautica Customer Service Center
    500 Nautica Way
    Martinsville, VA 24112
    Please note: is not responsible for shipping, handling, gift box fee or other additional charges for returned items.
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  • Q: Are there any items I cannot return?
    A: Our Standard Return Policy does not apply to fragrance or undergarments. These items are considered final sale and are not eligible for return. We are unable to accept returns on any monogrammed items unless there is a manufacturer's defect. All International orders are final sale and cannot be returned.
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  • Q: I received the wrong item. What do I do?
    A: If you receive the wrong item, or if the item you receive is different from what you originally ordered, please contact our Customer Service Department immediately. It is important that you contact us before returning your item, so that we may assist you with return shipping fees. If you do not contact us, you are responsible for all return shipping charges. Please be prepared with a detailed description of the difference between the items you ordered and the item you received. Contact our Customer Service Department at 866-376-4184.
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